Booking Terms and Conditions for Springbrook Storybook
These Terms and Conditions are intended for your safety and ease of use of our services. They should be read and understood before making a booking. We have tried our best to keep the fine print to a minimum, but the following terms are necessary for the benefit of everyone who stays at Springbrook Storybook. By making a booking with us, you are agreeing to be bound by these terms and conditions.
We are situated at 33 Banksia Rd, Springbrook, you will need a car as there is no public transport. There are also no fuel stations on the mountain, so please fill up beforehand. The nearest shopping centre and fuel is located in Mudgeeraba, approximately 25 minutes drive away.
Booking | Payment | Cancellation Policy
Full payment is required upfront to secure your booking.
- 50% refund up until 14 days prior to arrival. Total price is charged if cancellation occurs in the 14 days before arrival.
- As the online booking system is in real time, it is possible for a room to sell out before your purchase process is completed. If this occurs the customer’s search results will expire and the customer will need to begin the search process again. Springbrook Storybook takes no responsibility for rooms becoming not available during the course of the booking procedure.
- Springbrook Storybook reserves the right to cancel a booking at any stage. All payments will be fully refunded in such an unlikely event. We strongly recommend that guests take out travel/cancellation insurance.
Check-in and Check-out Times
Your room will be ready for you by 3pm on the day of arrival, and check out time is 10:00am on the last day of your stay. Late check out or early check-in is possible and may incur a $30 per hour fee and is dependant on other bookings.
Please keep us informed as to your arrival time, especially if arriving late.
Your host may welcome you upon arrival, or if unavailable, will ensure you have been given the code to the key safe to open the main door.
When guests leave they must ensure all doors and windows are locked and the keys are returned. Please check that you take all your property with you as we cannot guarantee the security after you depart. We will try to contact you if you have left something behind and can arrange for their return if required.
Damaged or Missing Property
The person booking the room or the cardholder is deemed to be responsible for their actions and those of any of their party. The Springbrook Storybook reserves the right to replace, with new, any missing, damaged or soiled items. Any additional cleaning will be charged appropriately and may include any cost for loss of business. Losses include lost income, specialist expenses and the sourcing of alternative accommodation as necessary. The guest acknowledges that the charge may be debited from the credit card or charge facility used for payment of the booking.
For the comfort and benefit of our guests, Springbrook Storybook is a strictly non-smoking establishment. Should you choose to ignore this policy, you will be asked to leave and charged in full for your entire stay plus an additional $300-$500 for specialist cleaning to your room. Payment will be taken from the card used to secure the room.
No pets are allowed. No parties or events are permitted to be held on the property and hen, stag or similar parties are not accommodated. Quiet hours are between 22:00 and 08:00.
Springbrook Storybook and its staff do not accept liability in respect of any loss or damage to articles brought into the guest house. We also cannot accept responsibility for your cars while parked on our premises. Your car is parked at your own risk.
Lost Property: Lost property is held for a period of 1 month. It is the responsibility of the guest to contact Springbrook Storybook management to claim lost property. On request, lost property will be returned via a pre-paid and addressed Australia Post envelope or courier at cost.
Please bring warm clothing and wet weather gear as the weather is changeable and temperatures are generally 6-8 degrees cooler than down the mountain.
As this is an Australian bush environment, please look where you tread and ensure your children are supervised at all times. It is strongly advised that guests stay on the paths and tracks and do not wander away from them. Although snakes are rare, they may be present in the bush and may bite if startled and some of our snakes are poisonous. Keeping to the tracks will also help preserve the bush as the vegetation and soil is fragile. If guests choose to go bushwalking, they do so at their own risk. For your own safety, please advise the host if you are going for a long walk and always take plenty of water if the day will be hot. Your host will be happy to advise on picturesque walking trails for you to enjoy.
Risk of Falling Branches
Our large gum trees (Eucalypts) have a habit of dropping branches, whether the tree is dead or alive. This is due to insect attack (termites and borers) or water stress and can occur randomly and even without any wind. Although extremely rare events, please first assess the risk before parking or picnicking under large trees.
Changes to these Terms and Conditions
Springbrook Storybook has the authority and the right at any time it sees fit to change or modify all or any part of these Terms and Conditions.
It is the responsibility of the guest to advise the management of any allergy or special dietary needs. There are some stairs which may need to be navigated, so wheelchair access may be difficult. Springbrook Storybook does not claim to be, nor is it suitable, for disabled persons without their special carer present at all times.
Springbrook Storybook does not accept any responsibility for failure or interruption of utilities and essential services but shall make every effort to contact the authorities to report such incidences. Furthermore, in the event that a faulty appliance is reported, Springbrook Storybook does not accept any responsibility for subsequent loss of amenity by the guest.
The house uses rainwater and a septic system. You can bring your own bottled drinking water if you are not comfortable drinking rain water.
Phone & TV Reception
Please note that mobile phone range can be limited on the mountain depending on your provider. There is no TV reception, so we have provided some old-school amusements for your enjoyment and a DVD player with some movies.
Please note that all prices and services quoted in this document are done under the present Australian Government Taxation laws, including Goods and Service Tax as presently understood, but are subject to any change in government taxation policy.
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Copyright and moral right is asserted on all the material on this website https://springbookstorybook.com that the owners have authored © 2022.
The above Terms and Conditions are deemed to have been accepted when a booking or a purchase is made from this website.